Terms and Conditions
Brandecosse Ltd offers free delivery to locations in England, Wales, Scotland, Northern Ireland and the Isle of Man on any order over £100. For all other delivery destinations, carriage will be added as per the location selected at the checkout. We will ship internationally however only offer free delivery for select locations.
Minimum order value of €150 for all EU member states.
if you need help in any way please contact customer service using the following:
UK Telephone Enquiries Telephone: 01644 430151
International Enquiries Telephone: 0044 1644 430151
Email: [email protected]
Office hours are Monday to Friday 9am to 5pm, UK Time. An out of hours answering service is available and a reply will be made at the earliest possible opportunity. You can also contact Jane on her mobile +44(0) 7747 056059 (07747 056059 from within the UK).
Goods will be shipped by nominated courier or by Parcelforce. They will require a signature on receipt. If you are unable to be at home to receive the goods please consider delivering to an alternative address or ask someone to sign for the parcel.
If possible and most of the time we achieve this, orders will be shipped within 24 hours of receipt of order and payment, Monday to Friday. Weekend orders will be despatched on the next working day. Courier shipment and first class normally takes one working day in the UK but additional time should be allowed for the delivery to outside the UK and the Highlands and Islands or deliveries to Northern Ireland. Additional shipping time may be required during the Christmas period or due to adverse weather and we would ask you to please take this into account when ordering.
We will confirm shipment of the goods by email, should you wish to track the order please contact us we will track the shipping progress and inform you of the expected delivery time.
Should the goods you have ordered be temporarily out of stock we will inform you and give you the option of maintaining your order until the goods are available again, selecting an alternative product or cancelling the order and obtaining a full refund.
Delivery will be made Ex-Works terms to your address we are only responsible for the cost of the goods, customers are responsible for any Tax or custom charges which are assessed by each country at the time of delivery.
Failed Delivery Claims
If a delivery is failed to be made, whether that be delivered to the wrong address, items missing after being left in ‘secure place’ or any other eventuality in which the delivery is made (confirmed by DPD) but the boots aren’t received. The customers has 5 days to make a claim to Brandecosse. This will be noted from the time an email or phone call is made to Brandecosse. Once the claim is raised, Brandecosse will investigate the matter with courier partners DPD to seek a resolution. If the claim of a failed delivery is made, out-with the 5 days timeframe. The customer will bare full responsibility for the lost item and will not be entitled to any compensation or refund from Brandecosse.
Mail Order Service:
If you wish to order without using the secure web service please contact customer service where goods can be ordered and paid for by credit/debit card or cheque.
Size and Fit of Clothing and Footwear Disclaimer:
Brandecosse Ltd endeavours to check the compatibility of sizing of all the products on this web site and publishes as much sizing information as possible for each product we offer plus we are always happy to chat about sizing on the phone. However, we would like to remind you that we cannot control the size of product you order as this is entirely your choice. We cannot guarantee the goods you order are a suitable fit for you personally and cannot accept responsibility for goods ordered which are a bad fit. If you are concerned about the fit of the product on receipt please contact customer service immediately for advice.
If you are concerned about the fit of a product we are happy to exchange items for a different size. Cost of this return to Brandecosse Ltd will be borne by the customer but will happily send the correct size replacements without additional carriage charges.
Refunds/Returns/Warranty Claims and Exchanges.
If for any reason you are not satisfied with your purchase from Brandecosse, you may return it to us by completing the Returns Slip enclosed in with your order within 14 days under The Consumer Contracts (information, Cancellation & Additional Charges) Regs 2013 (Distance Contracts). The 14 days starting the day after the day on which the last of the goods come into the physical possession of the consumer or the person that they ask you to deliver the goods. Returned good must be in an unworn and saleable condition for a refund or exchange. Thus meaning, we cannot refund any boots which have been worn outside. Cost of this return to Brandecosse Ltd will be borne by the customer but we will happily send the correct size replacements without additional carriage charges. Please be careful to return the goods in their original box or packaging and we reserve the right to refuse refunds where goods are not returned in a saleable condition. Thank you for your custom
All our boots come with a 12 month manufacturers warranty, which is in place from the moment your boots are delivered. If for any reason you believe your boots have a manufacturer default, please get in touch with the Brandecosse team. We will then request that your boots are sent back for inspection, which will allow us to make a decision on your warranty claim. The cost of delivery for returning warranty claims will be borne by the customer at first. Once the boots have been inspected, Brandecosse Ltd will either fully refund postage after a successful warranty claim or return the boots to the customer. For postage refunds after a successful warranty claim, a postage receipt must be provided (picture or by post).
We WILL NOT inspect any boot which are sent back in a dirty condition. Boots should be washed down before sending out. We reserve the right to return any pair of boot which are send back in a dirty condition.
Boots being returned for warranty claims must be returned as a pair and with original laces.
Agreement Between You and Brandecosse Ltd.
Terms and Conditions of Use:
The Brandecosse Ltd web site is operated by the company from its registered office at The Old Bank, 12 Main Street, St John’s Town of Dalry, DG7 3UW, United Kingdom.
Brandecosse Ltd regularly reviews the terms and conditions and notices offered on this site in accordance with trading requirements and the law. It is your responsibility to review these terms regularly as these terms and conditions constitute your agreement with Brandecosse Ltd with respect to all terms, conditions and notices.
Our secure-server software encrypts your credit or debit card number and personal details. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.
During the ordering process, Brandecosse Ltd will collect from you information (Data) which will be used to fulfil your order and as clearly stated on this web site. All of this information will be collected lawfully and in accordance with General Data Protection Regulations Act 2018. Typically, during the fulfilling of your order we will collect your name, address, telephone number etc and will share these details with our logistics partners. Those that sign up to our newsletter and have agreed for their email addresses to be used for direct communications through our newsletter.
Should you require further information on privacy please contact at [email protected]
You agree to pay Brandecosse Ltd all charges at the prices stated clearly on the web site for the products ordered by you or other persons (including your agents) using your computer and you authorise Brandecosse Ltd to charge your chosen payment method for such products. This includes any freight or duty charges where applicable. You agree to make payment using that selected payment method. If Brandecosse Ltd does not receive payment from your payment method provider, you agree to pay all amounts due upon demand.
If the amount to be charged to your chosen payment method varies from the amount you pre-authorised, you have the right to receive and Brandecosse Ltd shall so provide notice of the amount to be charged and the date of the charge. Any agreement you have with the payment method provider will govern your use of your payment method.
All prices quoted on this site will be in Pounds Sterling £ and € Euro’s. With the exchange rate from Sterling to Euro determined by Brandecosse Ltd and varied from time to time to reflect exchange rates quoted by The Royal Bank of Scotland for commercial exchange rates.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Links to Third Party Sites:
The Brandecosse Ltd Site may contain images of and links to third party web sites (Linked Sites). The Linked Sites are not under the control of Brandecosse Ltd and Brandecosse Ltd is not responsible for the contents of any Linked Site, including without limitation any subsequent link contained in a Linked Site, or any changes or updates to a linked site. Brandecosse Ltd is not responsible for web casting or any other form of transmission received from any linked site. Brandecosse Ltd will not assume responsibility for any Linked Sites which are not working properly. Brandecosse Ltd are providing these links as a service to you and the provision of a link does not imply endorsement of the Linked Site or its operators.
Any dealings with third parties included within the Brandecosse Ltd site or arrived at via links on the Brandecosse Ltd site, are solely between you and the other third party. Brandecosse Ltd shall not be responsible or liable for any such dealings.
Personal and Non-Commercial Use Limitation:
The Brandecosse Ltd Site is for your personal and non-commercial use. You may not copy, transmit, modify, distribute, display, transmit, publish, derive works from, or sell information, products or services taken from the Brandecosse Ltd Site. You may not meta-search the Brandecosse Ltd Site without the express permission of Brandecosse Ltd nor may you send, or promote the sending of any automatic queries of any sort to the Site. Automatic queries shall include but not be limited to using any software that sends queries to any Brandecosse Site to determine how a web site ranks.
Prohibited or Unlawful Use of This Website:
As a condition of use of the Brandecosse Ltd web site you will not use the site for any purpose which is prohibited by these terms and conditions. In addition you may not use the site in any manner that could disable, damage or prohibit the effective working of the site or any network connected to the Brandecosse Ltd site. You may not attempt to gain unauthorised access to the Brandecosse Ltd site, accounts, networks or computers/systems via hacking/mining or other means. You may not obtain or set out to obtain any information or material which is not openly available and meant for public accessing from the Brandecosse Ltd Site.
The information contained within the Brandecosse Ltd web site may include typographical errors, inaccuracies and obsolete information. Updates to the information are made periodically and from time to time and information may change as manufacturers provide additional information on products. This information may result in changes to the site appearing at any time.
You specifically agree that Brandecosse Ltd shall not be responsible for unauthorised access to or alteration of your transmissions or date, any material or data sent or received or not sent or received, or any transactions entered into through the Brandecosse Ltd Site. You specifically agree that Brandecosse Ltd is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s legally enforceable rights including rights involving intellectual property. You specifically agree that Brandecosse is not responsible for any content sent using or included in a Brandecosse Ltd site by any third party.
In no event, taking notice of the full extent of the law, shall Brandecosse Ltd and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including without limitation, damages for loss of use, date revenues or profits, arising out of or in any way associated with the use or performance of the Brandecosse Ltd site, with the delay or inability to use the Barndecosse Ltd site or related services, the provision of or failure to provide services, or for any information, products, services and related information or graphics obtained through the Brandecosse Ltd site, or otherwise arising out of the use of the Brandecosse Ltd site. Whether based on contract, tort, negligence, stric liability or otherwise, even if Brandecosse Ltd or any of its suppliers have been advised of the possibility of damages, because some state or jurisdiction does not allow the exclusion or limitation of liability for consequential or incidential damages, the above limitations may not apply to you. If you are dissatisfied with any element of the Brandecosse Ltd site or with any of these terms and conditions of use, to the fullest extent permissible by Scottish Law, your sole and exclusive remedy is to discontinue using the Brandecosse Ltd site. The limitations on and exclusions of liability for damages in this agreement apply regardsless of whether the liability is based on breach of contract, tort, strict liability, breach of warranty (limited or otherwise) or any other legal theory. Nothing in this agreement limits the liability of Brandecosse Ltd for personal injury or death.
Accuracy of Content: Information, specifications, prices and dimensions appearing on the Brandecosse Ltd site are believed to be accurate, but neither Brandecosse nor its suppliers warrant or guarantee such accuracy.
All prices quoted on this site are not contractually binding. Every effort is made to ensure that prices are as current as possible and we will inform you of any discrepancy with a price of any purchase before you are committed to buy. All information is provided by Brandecosse Ltd without any representation or warranty as to its accuracy and in no event shall Brandecosse Ltd be liable in connection with the use of this information unless otherwise stated.
We cannot guarantee the availability of any item even stated as ‘IN STOCK’. While we try to keep accurate stock information, we cannot guarantee complete accuracy. In the event a purchase is made of an item which is out of stock, we will be in contact immediately to either refund or reserve stock.
General: you represent and warrant that you are 1) you are at least 18 years of age or the age required under applicable law for making legal and binding contract; 2) you warrant to supervise usage by and supervise usage of the Brandecosse Ltd web site by any minors who use your computer to access the Brandecosse Ltd site; 3) all information that you submit is true and accurate (including without limitation information relating to your method of payment) and 4) you are an individual or an authorised agent for the entity entering into the contract and are authorised to use the designated payment method . You agree to pay for all charges (including charges by other persons) and to comply with your responsibilities and obligations as stated in this agreement. If you are an agent of an entity user you represent and warrant that you are duly authorised to legally bind the entity to all terms and conditions of this agreement and that you have made the entity aware of them.
Company Registration: SC350020
Registered in Scotland, Dumfries & Galloway.
The Old Bank
12 Main Street
St Johns Town of Dalry
Dumfries & Galloway